Shipping policy
SHIPPING POLICY
At Riverlinston, we are committed to providing a reliable and straightforward delivery experience.
This Shipping Policy explains our available delivery methods, estimated delivery times, tracking and what happens if your order is delayed, lost or damaged in transit.
Website: Riverlinston.store
Email: help@Riverlinston.store
1. DELIVERY OPTIONS
We currently offer the following delivery options:
Express Delivery
Estimated delivery time: 5–8 working days
Express Delivery is our faster delivery option and is available for an additional delivery charge.
Any applicable delivery charge will be clearly displayed during checkout before you place your order.
Free Standard Delivery
Estimated delivery time: 5–12 working days
Standard Delivery is available free of charge on eligible orders.
There is no delivery fee for this shipping method where Free Standard Delivery is shown as available during checkout.
2. DELIVERY ESTIMATES
Our estimated delivery times are:
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Express Delivery: 5–8 working days
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Free Standard Delivery: 5–12 working days
Working days generally exclude weekends and UK public or bank holidays.
Delivery times shown on our website are estimates unless we expressly agree that delivery by a particular time is essential.
We will make reasonable efforts to deliver your order within the delivery period communicated to you.
3. ORDER PROCESSING AND DISPATCH
Once your order has been successfully placed and payment has been authorised, we will begin preparing it for dispatch.
You will normally receive an order confirmation electronically.
Once your order has been dispatched, we may send you a shipping confirmation containing available tracking information.
Orders may occasionally require additional verification before dispatch for payment security, fraud prevention or address verification purposes.
4. SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please check your:
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full name;
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house or building number;
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street name;
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town or city;
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postcode; and
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country
before completing your purchase.
If you notice an error after placing your order, please contact us as soon as possible:
We will try to correct the address where reasonably possible, but we cannot guarantee changes once an order has entered the dispatch process.
5. TRACKING YOUR ORDER
Where tracking is available, tracking details will be provided after your order has been dispatched.
Tracking information may take some time to become active after the carrier receives the parcel.
Customers should use the tracking information provided to follow the progress of their delivery.
If you experience a problem with your tracking information, please contact:
6. MULTIPLE-PARCEL ORDERS
Orders containing several products may occasionally be shipped in more than one parcel.
If this happens:
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parcels may arrive separately;
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each parcel may have separate tracking information; and
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one parcel arriving before another does not necessarily mean an item is missing.
You will not be charged an additional delivery fee solely because we choose to divide an order into multiple parcels.
7. DELIVERY DELAYS
Although we aim to meet our estimated delivery times, delays may occasionally occur because of circumstances such as:
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unusually high order volumes;
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carrier disruptions;
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severe weather;
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transport disruption;
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public or bank holidays;
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incorrect or incomplete delivery information;
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customs or border procedures where applicable; or
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other circumstances outside our reasonable control.
Where we become aware of a significant delay, we will take reasonable steps to assist you.
Your statutory rights relating to delayed delivery are not affected by this policy.
8. UK CONSUMER DELIVERY RIGHTS
Where Riverlinston agrees a delivery period with you, we will seek to deliver within that period.
Under applicable UK consumer law, where no delivery period has been agreed, goods must generally be delivered without undue delay and within the legally required period.
If we fail to deliver within an agreed delivery period, you may have statutory rights depending on the circumstances.
Where delivery by the agreed time was essential and this was made clear before the contract was entered into, additional rights may apply.
Nothing in this Shipping Policy limits your statutory rights.
9. LOST PARCELS
If your tracking information indicates an unusual delay or you believe your parcel has been lost, please contact:
Please provide:
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your full name;
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order number;
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delivery address; and
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any relevant tracking information.
We may investigate the delivery with the relevant carrier.
Where an order is confirmed as lost before delivery to you, we will provide an appropriate remedy in accordance with applicable law.
10. DAMAGED PARCELS
If your parcel arrives damaged, please contact us as soon as reasonably possible.
Where possible, provide:
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your order number;
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photographs of the external packaging;
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photographs of the affected product; and
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a brief description of the problem.
These details help us investigate the issue with the delivery carrier.
Your statutory rights are not dependent solely on providing photographs.
11. INCORRECT ITEMS
If you receive an item different from the one you ordered, please contact:
Please include your order number and details of the incorrect product.
Where Riverlinston has supplied the wrong product, we will arrange an appropriate remedy without requiring you to bear costs that are legally our responsibility.
12. FAILED DELIVERY ATTEMPTS
Where a carrier is unable to complete delivery, it may:
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attempt delivery again;
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leave instructions for redelivery;
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deliver the parcel to an authorised collection point; or
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return the parcel to the sender.
Customers should follow any instructions provided by the carrier.
If the parcel is returned to Riverlinston, please contact us so that we can determine the appropriate next steps.
13. UNCLAIMED OR REFUSED PARCELS
If a parcel is not collected, is refused without exercising a valid cancellation right, or is returned because the delivery information provided was materially incorrect, please contact us.
Any reshipping or return costs will only be charged or deducted where permitted by applicable law and where the customer was properly informed of the relevant costs.
Simply refusing a parcel is not always the clearest way to exercise your cancellation rights.
For cancellations and returns, please follow our Return & Refund Policy.
14. RISK DURING DELIVERY
When Riverlinston arranges the delivery carrier, the goods generally remain at our risk until they are delivered into the physical possession of:
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you; or
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a person identified by you to receive the goods.
If you independently arrange your own carrier and that carrier was not offered by Riverlinston, different legal rules may apply.
15. DELIVERY TO A SAFE PLACE OR THIRD PARTY
If you instruct a delivery carrier to leave a parcel in a specific safe place or with another person, that instruction may affect responsibility once the parcel has been delivered in accordance with your request.
Please choose safe-place delivery instructions carefully.
Nothing in this section removes rights that cannot legally be excluded.
16. DELIVERY CHARGES
Free Standard Delivery is provided without a shipping charge where displayed as available.
Express Delivery is a paid delivery option.
The applicable Express Delivery charge will be clearly displayed during checkout before you confirm your order.
Riverlinston will not add undisclosed mandatory delivery charges after you have placed your order.
17. CHANGING THE DELIVERY METHOD
Once an order has been submitted, we cannot guarantee that the chosen delivery method can be changed.
If you need assistance, please contact us as soon as possible:
If the order has already entered the dispatch process, changes may no longer be possible.
18. CHANGING OR CANCELLING AN ORDER
If you need to change or cancel an order, contact us as soon as reasonably possible.
Orders that have already been dispatched may need to be handled through our returns process.
Your statutory cancellation rights for eligible online purchases remain unaffected.
Please see our Return & Refund Policy for further information.
19. INTERNATIONAL DELIVERY
Where international delivery is made available on Riverlinston.store, delivery options and applicable charges will be displayed during checkout.
International orders may be subject to additional customs procedures or local requirements depending on the destination.
Where taxes, import duties or other mandatory charges apply, information will be provided where required by applicable law.
20. PUBLIC AND BANK HOLIDAYS
Delivery estimates expressed in working days do not normally include weekends or UK public and bank holidays.
Carrier operations may also be reduced during holiday periods.
This may affect the estimated arrival of your order.
21. CONTACT US
If you have any questions regarding shipping, tracking or delivery, please contact:
Riverlinston
Website: Riverlinston.store
Email: help@Riverlinston.store
Please include your order number whenever possible so that we can assist you more efficiently.
DELIVERY SUMMARY
Express Delivery
5–8 working days
Faster shipping option
Paid delivery
Free Standard Delivery
5–12 working days
Standard shipping option
Free delivery
Nothing in this Shipping Policy excludes, restricts or replaces any rights you may have under applicable UK consumer law.
Riverlinston
Modern Classics for a Greater You
Riverlinston.store
help@Riverlinston.store