Contact information
CONTACT INFORMATION
Last updated: 5 September 2026
Thank you for visiting Riverlinston.
If you have any questions regarding your order, delivery, returns, refunds, products or our website, please contact our customer support team using the details below.
CUSTOMER SUPPORT
Riverlinston
Website: Riverlinston.store
Email: help@Riverlinston.store
Our customer support team can assist you with:
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order enquiries;
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delivery and tracking enquiries;
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returns and refunds;
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exchanges;
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damaged or faulty products;
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incorrect or missing items;
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payment-related enquiries; and
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general questions about our products and services.
When contacting us regarding an existing order, please include your order number whenever possible.
For general customer service enquiries:
You may contact us by email at any time.
We aim to respond to customer enquiries as soon as reasonably possible.
BUSINESS INFORMATION
Trading Name: Riverlinston
Email: help@Riverlinston.store
Website: Riverlinston.store
RETURNS
Please do not send returns to an address without first following the instructions contained in our Return & Refund Policy or contacting our customer support team.
To request a return, please contact:
We will provide the relevant return instructions where required.
ORDER ENQUIRIES
For questions relating to an existing order, please provide:
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your full name;
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order number;
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email address used when placing the order; and
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a brief description of your enquiry.
This information helps us locate your order and assist you more efficiently.
DELIVERY ENQUIRIES
For delivery or tracking assistance, please contact:
Where applicable, please include your order number and tracking information.
For further details regarding our delivery services, please see our Shipping Policy.
RETURNS AND REFUNDS
For information concerning:
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your right to cancel;
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returns;
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refunds;
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faulty goods;
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damaged goods; or
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exchanges,
please see our Return & Refund Policy.
You may also contact:
Nothing on this page limits or affects your statutory consumer rights.
FAULTY OR DAMAGED PRODUCTS
If you receive a product that is faulty, damaged, not as described or incorrect, please contact us as soon as reasonably possible at:
Where possible, include:
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your order number;
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a description of the issue; and
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photographs showing the issue where relevant.
Providing photographs may help us investigate your enquiry, but this does not remove or restrict any statutory rights you may have.
COMPLAINTS
If you are dissatisfied with a product or service provided by Riverlinston, please contact us at:
Please provide sufficient information for us to investigate the matter.
We will aim to deal with complaints fairly and within a reasonable period.
Making a complaint does not affect any statutory rights or remedies available to you.
PRIVACY ENQUIRIES
For questions concerning how Riverlinston collects, uses or protects personal information, please refer to our Privacy Policy.
Privacy-related enquiries may also be sent to:
BUSINESS AND LEGAL CORRESPONDENCE
Formal correspondence relating to Riverlinston should be sent to:
Riverlinston
Email: help@Riverlinston.store
Where the legal service address differs from the main business address, the applicable service address should also be provided here.
STATUTORY INFORMATION
Riverlinston provides its business and contact information in accordance with applicable UK e-commerce and consumer protection requirements.
Nothing contained on this page is intended to exclude, restrict or replace rights available to consumers under applicable UK law.
Thank you for shopping with Riverlinston.
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